The use of the services made available on or through https://eezego.com and/or the EezeGo mobile app (collectively, the “Platform” and individually, the “Services”) is subject to these terms and conditions (“Terms”). These Terms also govern our privacy practises, which are
outlined at https://eezego.com/privacy-cookie-policy/ (“Privacy Policy”), as well as any guidelines, additional terms, rules, or disclaimers we may occasionally release (“Supplementary Terms”). The Supplemental Terms and the Privacy Policy are essential components of these
Terms. The Supplemental Terms will take precedence over these Terms if there is a discrepancy with regard to the relevant Services.
The Terms are an agreement between you, a user of the Services, or any legal entity that books Pro Services (described below) on behalf of end-users, and EezeGo, a company incorporated under the Companies Act of 2013, with its registered address and principal place of business at 2nd floor, above Reliance Trends, Ideal Homes Layout, Kenchenhalli, RR Nagar, Bengaluru, Karnataka 560098 (“we,” “us,” or “our”). You affirm and warrant that you have the requisite power and authority to agree to and be bound by these Terms by your use of the Services. If you speak on behalf of another person, you affirm and guarantee that you have the legal right to bind that person to these Terms. By utilising the Services, you acknowledge and agree that you have read, comprehend, and are bound by these Terms, as they may be updated from time to time, and that you will abide by their guidelines. These Terms expressly supersede any earlier written agreements with you. Please refrain from using the Services if you do not agree with these Terms or meet the
qualifications outlined below.
- SERVICES
(a) The Platform is made available as part of the Services, allowing you to book various home-based services with unaffiliated third-party service providers (referred to as “Service Professionals”). EezeGo facilitates the transition of payments to Service Professionals for the
services they provide to you as part of the Services, and it also collects payments on their behalf.
(a) “Pro Services” refers to the services provided by Service Professionals. The Pro Services are not included in the definition of “Services.” EezeGo is not in charge of or responsible for providing the Pro Services. The Services that Service Professionals supply or otherwise perform through the Platform are completely their responsibility and are subject to their own liability. Service Professionals are not employees of EezeGo or its affiliates, nor are they its agents, subcontractors, or partners. Service Professionals are not authorised to bind or speak on behalf of EezeGo.
(c) Except as expressly provided in a separate agreement, you may only use the Platform for your own personal, noncommercial purposes. Please be aware that the Platform is only meant to be used in India. You acknowledge and agree that if you use the Services or Pro Services from a legal jurisdiction other than the territory of India, that legal jurisdiction’s terms and conditions will be regarded to have been accepted by you as well as the EezeGo terms and conditions.
(d) The Services are offered under a variety of brands that EezeGo and its affiliates possess or have other rights to.
(e) EezeGo’s capacity to send you text messages, emails, or WhatsApp messages is a crucial component of the Services, whether it’s in relation to your bookings, how you use the Services, or as part of its marketing and promotional initiatives. Although you have the option to stop receiving these texts by contacting EezeGo or changing your preferences within the platform, you accept and acknowledge that doing so may limit EezeGo’s ability to offer you the Services (or a portion of the Services).
(f) In certain instances, you may be required to furnish identification proof to avail of the Services or the Pro Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Pro Services. - ACCOUNT CREATION
(a) In order to use the Services, you must register for an account (“Account”) on the Platform. You might need to provide some information for this Account, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.
(b) You promise that all information provided in connection with your Account is accurate and true and will continue to be so. In the event that any of these details change or are modified, you agree to immediately update your information on the Platform.
(c) You agree to tell us right away of any disclosure, unauthorised use, or other security breach involving your Account. You are entirely responsible for maintaining the security and confidentiality of your Account.
(d) You are responsible and liable for all actions taken through your Account, including those taken by someone other than you. Any unauthorised access to your Account shall not subject Us to liability.
(e) You agree to receive communications from us regarding
(i) requests for payments
(ii) information about us and the Services
(iii) promotional offers and services from us and our third-party partners
(iv) any other matter in relation to the Services. - USER CONTENT
(a) Our Platform may contain interactive features or services that allow users who have created an account with us to post, upload, public display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).
(b) You agree and accept that we may ask you for reviews of Service Professionals as part of the efficient provision of the Services and for quality control purposes, and that Service Professionals may do the same for us. In relation to the reviews, you may not deliberately present any false, incorrect, or misleading information. We will use reviews to evaluate the platform’s quality and to decide if customers and service professionals are appropriate users.
We reserve the right to terminate your registration and remove you from our Platform if we decide, in our sole discretion, that you are not an appropriate user.
(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to I use, publicly display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of the User Content in connection with the Services; and (ii) use User Content for the specific purpose of advertising and promoting the Services, or for providing proof that the Services have been used.
(d) You hereby waive any claims based on any moral rights or other similar rights relating to the User Content in connection with these Terms and the licences granted under this section. - CONSENT TO USE DATA
(a) You consent to our right to collect and use your personal information in accordance with our Privacy Policy. The Privacy Policy, which is available at www.eezego.com, describes the categories of personal data we gather or otherwise obtain about you, as well as how we use
such data.
(b) You hereby consent to us sharing your information with our affiliates or other third-party service providers in addition to any consent you may offer in accordance with the Privacy Policy. For the provision of the Services, analytics, trend identification, and statistical purposes to further improve the effectiveness and efficiency of our Services and the provision of advantageous schemes, new offers, for experience enhancement and other promotions, we may use information and data about your use of the Services.
(c) In accordance with applicable laws, we may be required to provide information about you to law enforcement, the government, or other associated entities in connection with criminal or civil proceedings. You acknowledge that in such cases, we shall be entitled to disclose such data with applicable agencies or bodies. - BOOKINGS
(a) Orders: The Platform enables you to make service requests for a variety of things at a time of your choosing based on slots that are open. You must follow the Platform’s instructions and provide all required information in order to create a reservation. We make a good-faith effort to match you with a service professional who can deliver the requested service at the specified time. In the unlikely event that we are unable to locate a Service Professional for the requested time frame, we will get in touch with you to arrange an alternative time.
(b) Confirmation: After you submit a request, we will send you an SMS, email, or push notification confirming the booking. You will be required to make the payment in accordance with these Terms or as stated on the Platform once your reservation has been confirmed. You will receive confirmation in the app, by SMS, email, or push notification once a Service Professional has been found for the required Services.
(c) Substitution: In case of the unavailability of, or cancellation by a selected Service Professional, we will offer you a substitute of the Serv Professional from among our registered Service Professionals. - PRICING, FEES, AND PAYMENT TERMS
(a) EezeGo reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
(b) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.
(c) Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional’s arrival, in which case you may be charged a cancellation fee in accordance with Eezego’s cancellation policy. Eezego reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation
fee.
(d) Gratuities: No money from your payment is designated by EezeGo as a tip or gratuity for the service provider. Any claim made by EezeGo to the effect that tips are “optional,” “not obligatory,” and/or “included” in the payments you make for the Services is not meant to imply that EezeGo gives Service Professionals any additional money. You acknowledge and agree that, while you are free to give a gratuity to any Service Professional who renders Pro Services to you, you are not required to do so. Gratuities are not required. - CUSTOMER CONDUCT
(a) EezeGo prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such
discrimination includes but is not limited to any refusal to accept Services based on any of these characteristics.
(b) We request you to be kind and respectful to all Service Professionals and to give them a suitable, clean, and safe environment in which to carry out the Services. If you don’t give them a clean, safe, and acceptable place to work or if you act in an impolite, rude, abusive, or otherwise improper way toward them, Service Professionals shall have the right to decline to execute Services. If you conduct in a way that is impolite, rude, abusive, or that we otherwise judge to be inappropriate or illegal toward any Service Professional, we retain the right to deny access to the Services and otherwise restrict your access to Services.
(c) You acknowledge that you will be held accountable if you intentionally or unintentionally fail to provide service professionals with a secure, hygienic, and suitable setting in which to carry out their professional duties. In addition, you agree to alert EezeGo and the Service Professional of any and all information that might affect the Service Professional’s capacity to execute the Services or his or her health, safety, or well-being.
(d) You acknowledge that you must notify us as soon as possible, but no later than 48 (forty eight) hours after the incident, if a Service Professional acts in a manner that is impolite, disrespectful, abusive, inappropriate, or against the law. - THIRD PARTY SERVICES
(a) The Platform may contain links to third-party services as well as services, content, documents, and information that are owned, licenced to, or otherwise made available by third parties (“Third Party Services”). You understand and agree that using any Third Party Services is totally at your own risk and that any Third Party Services are the exclusive responsibility of the third party that produced or offered them.
(b) Regarding such Third Party Services, including their correctness or completeness, we make no claims and disclaim all warranties and liabilities. If you choose to use a Third Party Service, you will be subject to the terms and conditions as well as the privacy policies of the parties that are providing the Third Party Services. Furthermore, the respective third parties own all intellectual property rights in regard to Third Party Services. - YOUR RESPONSIBILITIES
(a) As of the day you agreed to these Terms, you represent and warrant that any information you submit in connection with the Services and Pro Services is complete, true, and correct and will remain so while you use the Services and/or the Pro Services. You agree to notify us right away of any changes to any information you give that occur while these Terms are in effect. If any information, documentation, material, or data you supply to use the Services is false, incomplete, inaccurate, or misleading, or if you omit to disclose any material fact, we disclaim all responsibility and liability for any loss or harm you may experience or incur.
(b) You must cooperate fully with us in order to defend against any legal action that may be taken against us as a result of a violation of your covenants or obligations under these Terms.
(c) In respect of the User Content, you represent and warrant that:
1) You have secured all necessary permissions to provide User Content and provide the licences under these Terms, or you control all essential intellectual property rights;
2) All User Content and actions taken on or through your Platform account are strictly your responsibility.
3) User Content doesn’t and won’t infringe on any of your responsibilities or obligations under other agreements;
4) The rights of any person or entity, including those to publicity and privacy, are not violated by the User Content, and they will not be infringed upon or wrongfully used by it.
5) The User Content is free of viruses, damaged data, and other potentially harmful, disruptive, or damaging files or content, and it always will be;
6) the User Content does not and shall not violate any third party rights; and
7) The User Content must meet the following requirements:
(A) It must not be the attribute of any third party over whom you have no legal claim;
(B) It must not pose a threat to India’s unity, integrity, defence and security, or sovereignty;
(C) It must not interfere with public order;
(D) It must not incite the commission of any crime that is punishable by law;
(E) It must not obstruct the investigation of any crime; and
(F) It must not be otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.
(G) It must not be defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, etc.
(d) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:
1) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
2) copy, distribute, modify, publish, reproduce, store, transmit, post, translate, make any derivative works from, or licence the Services, except as may be permitted herein;
3) use the Services to send or upload any data that is intended to harm any computer software or hardware, such as data that is contaminated with spyware, adware, Trojan horses, worms, time bombs, keystroke loggers, or any other harmful
application;
4) utilise a robot, spider, automated system, or manual procedure to observe or copy any part of the services;
5) systematically retrieve content from the Services in order to build or compile a collection, compilation, database, or directory, either directly or indirectly;
6) use the Services in a manner that is (A) illegal, (B) fraudulent or malicious, or (C) inconsistent with these Terms;
7) reverse-engineer, decompile, or disassemble the Services;
8) any portion of all or any of the Services may be linked to, mirrored, or framed; or
9) violate any and all applicable laws.
(e) You guarantee that you won’t take part in any actions that obstruct or disrupt the Services.
(f) By hacking, password mining, or any other illegal means, you shall not attempt to gain unauthorised access to any part or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or to the Platform.
(g) You may not ask a Service Professional from whom you have purchased Services directly or indirectly, in any capacity, to cancel or otherwise discontinue their registration on the Platform or their engagement with it, or to independently obtain services identical to or similar to the Services, without first booking the Services through your Account. You acknowledge that getting services identical to or comparable to the Services through the Platform or other channels is still possible and that you agree that this restriction is reasonable, fair, and essential for safeguarding the privacy and security of Service Professionals. You additionally acknowledge that any potential injury to Service Professionals outweighs any potential risk to you in the event that this condition is not enforced. - OUR INTELLECTUAL PROPERTY
(a) We are the only owners of all rights, titles, and interests in and to the Services, includingall intellectual property rights derived therefrom, unless we have another type of licence. We give you a non-exclusive, non-transferable, non-sublicensable, revocable, and restricted licence to use the Services in accordance with these Terms and our written instructions published from time to time, subject to your compliance with these Terms. EezeGo or EezeGo’s licensors reserve any rights not expressly granted herein.
(b) On occasion, we might ask you to provide us with input (also known as “feedback”) regarding the Services, including bug reports. Nothing in these Terms should be interpreted as granting any right in or licence to our or any third party’s intellectual property rights,
unless clearly stated otherwise.
(c) Nothing in these Terms should be interpreted as granting any right in or licence to our or any third party’s intellectual property rights, unless clearly stated otherwise. - TERM & TERMINATION
(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
(b) When you stop using our Services, I immediately and at any time, if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, when you cease to be a user of our Services, when you do not, or are likely not to, qualify under applicable law, or the standards and policies of Eezego or its affiliates, you cease to be a user of our Services,
(c) You may terminate these Terms, at any time, for any reason by sending a notice to EezeGo
(d) Upon termination of these Terms:
1) the Account will expire;
2) The Services will time-out; and
3) Except for those sections that are expressly, or by implication, intended to survive termination or expiration, these Terms shall be null and void. - MISCELLANEOUS PROVISIONS:
(a) Changes to T&C: The Terms are subject to changes at any moment, as we see fit, and all modifications take effect right away after being posted on the Platform. It is your duty to routinely check these Terms for any modifications or updates. If you continue to use the Platform after such modifications have been posted, you will be deemed to have agreed to them.
(b) Modification to The Services: We reserve the right to add, change, or stop providing the Services (or any portion thereof) at any time, with or without notice. Any suchaugmentation, alteration, suspension, or termination of the Services shall not subject us to liability.
(c) Severability: The remaining provisions of these Terms will remain in force if any court or other competent authority finds any provision of these Terms to be void or unenforceable. Any provision that would be valid or enforceable if part of it were removed will be regarded to have been deleted, and the remaining portion of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
(d) Assignment: Without our prior written approval, you may not licence, sell, transfer, or otherwise assign your rights, responsibilities, or covenants under these Terms, or your Account. At our sole discretion, we may give or withhold this consent, subject to any requirements we deem necessary. Without giving you prior notice, we may transfer our rights to any of our parent, subsidiary, or affiliate companies, any firm that has a business interest in the Services, any successor in interest, or any other person.
(e) Notices: Other than ordinary business communications, all notices, demands, demands, and decisions for us under these Terms must be sent to _________
(f) Third Party Rights: No third party shall have any rights to enforce any terms contained herein.
(g) Force Majeure: If we are prevented or delayed from carrying out our obligations, or from conducting our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil unrest, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction, we shall not be liable to you.
Effective Policy Date:- 21st Dec 2022
Contact us at care@eezego.com