Welcome to EezeGo’s privacy policy.
EezeGo is in the business of offering web-based solutions to make connections between clients looking for particular services and service providers who can provide them. This Policy describes our procedures for gathering, using, storing, processing, and disclosing personal information that you voluntarily provide with us when you access, utilise, or otherwise engage with our website www.eezego.com
In this Policy, the services offered to you by the service professionals through our website or mobile application are called as “Professional Services” EezeGo is dedicated to protecting your private information and respecting your privacy. We must gather and otherwise process certain information about you in order to grant you access to the Services or the Professional Services. This Policy outlines how we handle and make use of your personal information.
Please be aware that all capitalised terms used in this Policy, unless otherwise defined, have the same meanings as those given to them in our Terms and Conditions, which are available at www.eezego.com (Terms & Conditions). Kindly read the Privacy Policy in consonance with the Terms & Conditions.
By utilising the Services, you attest that you have read this Policy, agree to be governed by its terms, and provide your agreement to the processing operations covered by it. Please refer to Section 1 to understand how the terms of this Policy apply to you.
- BACKGROUND AND KEY INFORMATION
(a) How this Policy Applies
Anyone who accesses, utilises, or otherwise utilises the Services or Professional Services is subject to this Policy. To avoid confusion, any references to “you” throughout this Policy refer to an end user of the Platform.
By using the Platform, you agree that we may collect, store, use, and disclose your personal information in the ways that are set forth in this Policy.
(b) Review and Updates
We ask that you examine our privacy policy frequently because we update it frequently. It is crucial that the personal information we have on you is accurate and up to date. If your personal information changes while you are a customer of ours, kindly let us know.
(c) Third Party Services
Links to third-party websites, plug-ins, services, and apps (“Third Party Services”) may be found on the Platform. It’s possible for third parties to gather or share information about you if you click on those links or enable those connections. We are not liable for these Third-Party Services’ privacy policies because we neither oversee nor support them. We advise you to read the privacy policies of such third-party service providers when you leave the Platform or access third-party links through the Platform. - PERSONAL DATA THAT WE COLLECT
(a) We gather many kinds of personal information about you including but not limited to:
(i) Contact information such as your home or mailing address, place, email addresses, and phone numbers.
(ii) Identity and profile information, including your name, username or other distinctive identifiers, pictures, and gender
(iii) Information posted in service requests, offers, wants, feedback, comments, pictures, and discussions in our blog and chat boxes are examples of marketing and communication data. Other examples include your address, email address, responses to user surveys and polls, your preferences for receiving marketing communications from us and our third parties, and your communication preferences. Additionally, when you engage with service providers through the Platform, we also keep track of your chat and
call histories.
(iv) Technical Data such as your IP address, browser type, ISP, operating system information, access time, page views, device ID, device type, frequency of visits to our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices you use to access the Platform.
(v) Transaction Data including the information on the products or professional services you have used, a portion of the credit card or debit card information used to track purchases that is given to us by payment processors, and UPI IDs used to process payments.
(vi) Usage Data, which includes details about your usage of the Services and Professional Services, as well as information about your activity on the Platform, past bookings, user taps and clicks, interests, time spent on the Platform, and page views.
(b) We also gather, utilise, and disseminate aggregated data for any objective, such as statistical or demographic information. Although aggregate data may be derived from your personal data, it is not legally regarded as personal data because it does not explicitly or
implicitly identify you. But if we combine or link aggregated data with your personal information in a way that makes it possible to identify you directly or indirectly, we recognise the combined information as personal information and will use it in line with this Policy.
(c) What happens if I refuse to provide my personal data?
When we are required by law or by the terms of a contract (like the Terms) to collect personal data, and you refuse to disclose that data when requested, we might not be able to fulfil the terms of the contract (for example, to provide you with the Services). In this situation, we might need to revoke or restrict your use of the Services. - HOW DO WE COLLECT PERSONAL DATA?
(a) We use different methods to collect personal data from and about you including through:
(i) create an account or profile with us;
(ii) use our Services or carry out other activities in connection with the Services;
(iii) enter a promotion, user poll, or online surveys;
iv) request marketing communications to be sent to you; or
(v) report a problem with the Platform and/or our Services, give us feedback or contact
us.
(b) Automated technologies or interactions
We will automatically gather Technical Data about your device, browsing habits, and actions each time you access the Platform or use the Services. Cookies, web beacons, pixel tags, server logs, and other similar technologies are used by us to gather this personal data. If you
visit other websites or apps that use our cookies, we might also obtain technical data about you from those sites or apps.
(c) Third Parties or Publicly Available Sources:
We will receive personal data about you from various third parties:
(i) Technical data from analytics providers such as Facebook and advertising networks;
(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliate entities.
- HOW DO WE USE YOUR PERSONAL DATA?
(a) We shall only use your personal information where it is permitted by law. Most frequently, we will use your personal information where it is necessary to deliver the Services to you, allow you to utilise the Professional Services, or where it is necessary for us to comply with a legal requirement. Your personal information is used by us for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalise your experience;
(v) to improve the functionality of our Services based on the information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your Service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services , including for troubleshooting, data analysis, system testing, and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) By using our Services and registering for an account on the Platform, you accept and understand that you are giving us, our service providers, associate partners, and affiliates permission to contact you by phone, email, or other means. This is done to give you access to the Services, make sure you understand all of its features, and serve other connected needs.
(c) You agree and acknowledge that we may gather, compile, and share any and all information about you in order to provide the Services to you, whether or not you directly provide it to us (through the Services or otherwise), including but not limited to personal correspondence like emails, instructions from you, etc. This may comprise, but is not limited to, service providers who offer or seek to offer you professional services, suppliers, social networking firms, third-party service providers, storage firms, data analytics firms, consultants, attorneys, and auditors. In conjunction with the aforementioned goals, we might potentially disclose this information to other entities/departments in EezeGo.
(d) You understand and agree that we may share data without your permission when required to do so by law, a court order, a government agency, or other authority. Such disclosures are provided in accordance with the good faith judgement that doing so is reasonably necessary for upholding the Terms, this Policy, or other legal obligations.
- COOKIES
(a) Cookies are small text files that websites and their service providers transfer to the hard drive of your device through your web browser (if you allow them to do so). This enables the websites’ or service providers’ systems to recognise your browser and capture and remember particular information.
(b) In order to provide you with a flawless user experience, we utilise cookies to help us recognise you from other Platform users, comprehend and remember your choices for subsequent visits, keep track of adverts, and gather aggregate statistics about site traffic and site activity. To help us understand our website users better, we might get in touch with third-party service providers. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
(c) In addition, there’s a chance that third-party cookies or other similar tools will appear on some Platform sites. We have no control over how third parties use cookies. We may store information about you in a file if you provide us personal communication, including emails,
or if other users or third parties send us correspondence about your actions or postings on the Platform. - DISCLOSURE OF YOUR PERSONAL DATA
(a) For the reasons outlined in Section 4, we might disclose your personal information to the following third parties:
(i) Service professionals to enable them to provide you with Professional Services;
(ii) Internal third parties, which are other companies within the Urban Company group of companies.
(iii) External third parties such as:
● Reliable third parties who perform services for us or on our behalf, such as our associate partners and service providers. This includes hosting and running our Platform, assisting with marketing, running our business, processing payments and other transaction-related activities, transferring content, and giving you access to our Services; - ● ad networks and analytical service providers who carry out web analytics on our behalf so we can enhance the Platform. To provide their services, these analytics firms may make use of cookies and other technologies;
- ● other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and regulators and other bodies, as required by law or regulation.
- (b) All third parties must adhere to the law and respect the security of your personal data, as required by us. We only permit our third-party service providers to process your personal data for those reasons and in line with our instructions. We do not authorise them to use
- your personal data for their own purposes.
- YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
(a) Access & Updating Your Personal Data:
You hereby represent and declare that all personal information you supply to us is true, accurate, and current. When you use our Services, we try our best to give you access to and control over any incomplete or inaccurate data, subject to any applicable legal obligations. Send an email to ___________ to ask EezeGo for a copy of your personal information. EezeGo may take up to 7 (seven) working days to respond to such requests.
(b) Opting-out of Marketing and Promotional Communications:
We try our best to give you the option to opt out of receiving marketing and promotional emails from us by including an unsubscribe link in each email that you get from us. You are aware of this and agree that it can take us up to 10 (Ten) business days to implement your request to opt out. Please be aware that we may continue to email you regarding your user account or any services you have requested or obtained from us. - DELETION OF ACCOUNT & PERSONAL DATA
(a) Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with EezeGo by sending an email to _________. EezeGo may take up to 7 (seven) working days to respond to such requests. You won’t have access to any Services if your account is deactivated. It is expressly made clear, for the avoidance of dispute, that any data pertaining to transactions carried out by you on the Platform will be retained in accordance with relevant law. - TRANSFERS OF YOUR PERSONAL DATA
(a) When it comes to the storage and transfer of personal data, we abide by all applicable laws. The information and personal data you give us in connection with your use of the Services may be transmitted to and stored outside of the nation in where you are situated.
This might occur if one of our vendors, partners, or service providers is situated somewhere
other than where you are based, or if one of our servers is occasionally located somewhereother than where you are based.
(b) You consent to the transfer, storing, and processing of your information and personal data by us in the ways mentioned above by sending us your information and personal data.
- DATA SECURITY
(a) We use encryption, password protection, call masking, and other privacy-protective mechanisms on our Platform in addition to following standards set forth by relevant legislation to safeguard your personal data from unauthorised access and disclosure.
(b) You are in charge of maintaining the secrecy and confidentiality of any password you choose to access particular areas of the Services or Professional Services. We won’t be held liable for any unauthorised access to your data, lost, stolen, or compromised passwords, or
for any actions taken using your user account as a result of such a password leak. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password. - DATA RETENTION
(a) You acknowledge and agree that we may store and retain your personal information for the time necessary to accomplish the stated purpose(s) and for a reasonable amount of time after the termination of your account on the Platform or access to the Services in order to satisfy our legal rights and obligations.
(b) In some cases, we may combine your personal information (making it impossible to link it back to you) for research or statistical reasons. In these cases, we may use this data indefinitely without further informing you.
12, BUSINESS TRANSITIONS
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred. - USER GENERATED CONTENT
We invite you to share content on our platform, including any comments, suggestions, photos, or other materials you’d like to make publicly available. Please be aware that such content may become public and will be accessible to all users of our platform. We disclaim all responsibility (explicit or implied) in this regard because we are unable to stop such information from being used in a manner that is against this Policy, applicable laws, or your personal privacy. In addition, you undertake to abide by all laws that may be in force with
regard to any content you upload or otherwise distribute on our Platform. You understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violates applicable laws. - UPDATES TO THIS POLICY
(a) This Policy may be updated from time to time. If we modify this Policy, we will post the updated version on the Platform or communicate with you in another way, such email. You agree to modifications to this Policy to the extent permitted by applicable law by using our Platform following such notice.
(b) For the most up-to-date details on our privacy practices, we encourage you to review this Policy on a regular basis.
Refund Policy for [Money World Solutions Pvt Ltd.,] eezego.com Services
This Refund Policy was last updated on 6th Jan 2024.
1. Refund Eligibility
We strive to provide quality services at [Money World Solutions Pvt Ltd.,] eezego.com. Refunds may be considered under the following circumstances:
– *Unsatisfactory Service: * If you are dissatisfied with the service provided, please contact us at [leads@eezego.com Phone: +918550022223] within 2 working days of service completion to discuss your concerns.
– *Service Cancellation: * If you cancel a prepaid service before it has been rendered, a refund may be issued, subject to any applicable cancellation fees.
2. Refund Request Process
To request a refund, please contact our customer support team at [leads@eezego.com Phone: +918550022223]. Provide details such as your service order number, the reason for the refund, and any relevant information to support your request.
3. Non-Refundable Services
Certain services may be deemed non-refundable. Any such exclusions will be clearly communicated before the service is provided.
4. Refund Timeframe
Refunds, if approved, will be processed within 7 working days after the request has been approved.
5. Changes to this Refund Policy
We reserve the right to update this Refund Policy. Any changes will be posted on our website.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [leads@eezego.com Phone : +918550022223].
